Return and Refund Policy

Returns

Eligibility for returns only applies for delivery of wrong items as per client's order. 

Our policy lasts 7 days. If 7 days have gone by since the wrong order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds 

Refunds are only initiated under the following circumstances:
Desired product(s) are sold out 
The indicated delivery destination is not within our shipping areas 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your M-Pesa account or original method of payment, within a maximum of 5 working days.

Sale items 

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged or if a wrong product has been delivered as per the client order.

All exchanges should be done within 7 working days. During sales, the duration might be longer due to large order volumes.